SYPS Update on COVID-19 Safety and Well-Being

We are committed to ensuring the safety and well-being of our clients, clinicians and staff during this challenging time. We are continuously monitoring the situation and taking precautionary measures based on guidance from public health organizations in an ever-evolving situation. Our waiting area is cleaned daily. We have hand sanitizer and wipes available in the waiting area and are regularly wiping down frequently-used surfaces.

Some clinicians are only providing services by phone or videoconferencing at this time. If you are unsure of your therapist’s plans regarding mode of session delivery, please reach out to your clinician individually for information. If you are a new client seeking services with a SYPS clinician, please contact them directly to discuss their mode of service delivery.

We ask that you take the following precautions when coming to SYPS to see your mental health service provider:


In accordance with Toronto Public Health recommendations, SYPS clinicians ask that you answer the following screening questions prior to entering this office.

  1. Do you have any of the following new or worsening symptoms or signs?
    • Fever or chills?
    • Cough?
    • Difficulty breathing or shortness of breath?
    • Sore throat, trouble swallowing?
    • Runny/stuff nose?
    • Decrease or loss of taste or smell?
    • Nausea, vomiting, diarrhea?
    • Not reeling well, extreme tiredness, sore muscles?

2. Have you or your child traveled outside Canada in the past 14 days?

3. Have you or your child been in close contact with anyone with a suspected or confirmed case of Coronavirus Covid-19 in the past 14 days?

4. Have you been asked to self-isolate in the past 14 days?

If you answer yes to any of these questions and/or if you have a fever, cough, or other respiratory or flu-like symptoms (e.g., sore throat, chills, runny nose, difficulty breathing), please call your clinician to cancel your appointment and go immediately to your local hospital for further evaluation.

We also ask that you maintain good hygiene practices while you are here (e.g., wash or sanitize your hands, avoid touching your face, cover a cough or sneeze with your elbow, and avoid contact with others).


New reports about COVID-19 are becoming more widespread and are making some people anxious. Here are some tips to help you manage your anxiety, put news reports in perspective and maintain a positive outlook.

Here are a few tips on managing some of this anxiety during this time:

Tips for managing anxiety about COVID-19 (adapted from the American Psychological Association)

  1. Keep things in perspective. Take a deep breath and remind yourself that most people who contract COVID-19 will only experience mild symptoms. Work is being done to help people who may be more vulnerable to the coronavirus, such as senior citizens and those with underlying health conditions. The fact that coverage is increasing on this issue does not necessarily mean that it presents an increased threat to you or your family. 
  2. Get the facts. It is helpful to adopt a more analytical approach as you follow news reports about the coronavirus. You will also want to verify information that you receive from family, friends or social media. You may also find useful, reputable information from local or provincial public health agencies or even your family physician. 
  3. Communicate with your children.  Discuss the news coverage of the coronavirus with honest and age-appropriate information. Parents can also help allay distress by focusing children on routines and schedules. Remember that children will observe your behaviors and emotions for cues on how to manage their own feelings during this time. You may want to limit how much media they consume to help keep their anxiety in check. 
  4. Keep connected. Maintaining social networks can foster a sense of normality and provide valuable outlets for sharing feelings and relieving stress. You can maintain these connections without increasing your risk of getting the virus by talking on the phone, texting or chatting with people on social media platforms. Feel free to share useful information you find on reputable websites with your friends and family. It will help them deal with their own anxiety.